Get Weekly Marketing Tips

Join 30,000+ marketers and get the best marketing tips every week in your inbox

Are you wondering why your organic search traffic feels stagnant, whilst your competitors seem to be appearing everywhere in ChatGPT answers?

You’re not imagining it. AI discovery is up 527% year over year, and the brands capturing this traffic are using completely different strategies than traditional SEO. The shift is happening so quickly that ChatGPT traffic alone has grown 85% between January and June 2025.

Here’s the reality that should keep every marketing director awake: whilst you’re perfecting your keyword strategy, your customers are asking ChatGPT, Perplexity, and Google’s AI Mode which products to buy — and if your brand isn’t showing up, you’re invisible.

Executive Summary

The AI Search landscape demands interconnected strategies that go far beyond traditional SEO. Success requires brand domination tactics, product-specific optimisation, strategic first-party content, third-party citation building, and — crucially — integrating all these elements based on competitive analysis.

The most successful brands are treating AI tools as entities that need specific types of information: first-party data they can’t generate themselves, clear brand positioning that connects to other concepts, and third-party validation that builds trust.

This isn’t just another marketing channel — it’s a fundamental shift in how customers discover products and services. The brands moving now are securing positions that will become increasingly difficult for competitors to challenge.

Why AI Search Visibility Matters More Than Ever

The numbers tell a story that most marketing teams haven’t fully grasped yet.

According to a Search Engine Land article, AI discovery has exploded by 527% year over year. That’s not a typo — it’s a seismic shift that’s rewriting the rules of digital marketing. Ahrefs data shows ChatGPT traffic growing 85% in just the first six months of 2025.

But here’s what the statistics don’t capture: the quality of this traffic.

Users turning to AI tools for purchase decisions aren’t casual browsers. They’re asking specific questions like “what’s the best mortgage for first-time buyers with variable income” or “which project management software integrates with Salesforce and has the best customer support“. These are high-intent queries from users ready to make decisions.

As Exposure Ninja’s founder, Tim Cameron-Kitchen, notes: “We’re seeing it across our clients too, with many seeing an increase in the amount of traffic they’re getting from AI tools and a drop or a levelling off of traffic from organic search.

The behavioural shift is even more dramatic than the numbers suggest:

  • Users now start their research in ChatGPT instead of Google
  • AI recommendations carry more weight because they feel personalised
  • The absence from AI results increasingly signals irrelevance

This isn’t a trend to monitor — it’s a reality to address immediately.

How to Audit Your Current AI Search Performance

Before implementing any strategy, you need brutal clarity about where you stand.

Most brands have no idea how they’re performing in AI search results. They might occasionally spot their name in a ChatGPT answer, but they lack systematic visibility into their performance across different platforms, queries, and competitive landscapes.

Start with a visibility audit across platforms:

The Semrush AI SEO Toolkit* (or similar tools) provides visibility scores that reveal how often your brand appears in AI answers. But don’t stop at the headline number. Dig into the specifics.

For instance, when analysing MetLife’s performance, the tool revealed they ranked 3.47 on average (between third and fourth position) in Google’s AI Mode. The specific recommendation? They could jump above second position by adding summary metrics and schema to their content.

Examine your citation patterns:

  • First-party citations — how often your website is referenced
  • Third-party mentions — which external sites discuss your brand
  • Competitor comparisons — where rivals are winning

One revealing example: Guardian Life scored only 20 out of 100 for visibility, with over 5,000 missed opportunities where competitors were being mentioned instead.

Look for platform-specific performance gaps:

Different AI tools favour different sources. MetLife performs better on ChatGPT than Google Gemini, suggesting platform-specific optimisation opportunities. This granular data shapes strategy — you might need different content approaches for different AI platforms.

The audit isn’t just diagnostic; it’s prescriptive. Modern tools now suggest specific improvements, from content structure changes to entirely new product positioning strategies.

What Makes Brands Stand Out in AI Answers

AI search tools love brands for a surprisingly logical reason.

AI search tools like ChatGPT, Perplexity, Google Gemini, all love brands because brands are defined entities that these large language models can link to other concepts,” Tim explains. This isn’t just about name recognition — it’s about conceptual clarity.

The problem with most brand content is that it’s too vague.

Analysis of MetLife with Semrush’s AI SEO Toolkit suggests that they needed to replace “platitudes” with “crisp metrics, outcomes, and digital proof points.” Generic statements like “we care about our customers” are invisible to AI, while specific claims like “we process 97% of claims within 48 hours” get noticed.

Consider how AI tools process brand information:

  • They map brands to specific attributes and capabilities
  • They compare brands within categories
  • They look for differentiating factors that matter to users

The positioning hierarchy matters enormously.

When ChatGPT pulls from listicles or category pages, the order matters. MetLife wasn’t appearing first in these lists, which meant they weren’t being recommended first in AI answers. This isn’t about gaming the system — it’s about ensuring your genuine strengths are clearly communicated.

Successful brand optimisation requires three elements:

  1. Definitional clarity — What exactly do you do?
  2. Quantified differentiation — How are you measurably better?
  3. Conceptual ownership — What terms or ideas do you own?

Freddie Mac exemplifies this with their signature programmes. By creating and defining specific terminology, they own concepts that AI tools recognise and cite. But there’s a warning here: if your definitions aren’t clear enough, your branded terms become generic, used by the whole market rather than attributed to you.

Product visibility in AI search requires a fundamentally different approach than traditional product marketing.

The revelation that shocks most product managers is that AI recommendations can actually drive product development, not just marketing. When we analysed DeWalt’s AI search performance, the recommendations went beyond content creation to suggest improving “peak torque, sustained heavy load run time and battery longevity.

This isn’t the AI tool being presumptuous — it’s reflecting what users are asking about and what competitors are offering.

The product recommendation formula:

Tim discovered that “if you have a genuinely superior product, even if it’s not superior in every different criteria, you can do really well here.” But — and this is crucial — you must be crystal clear about where your product excels.

Creating comparative content becomes essential. AI tools don’t inherently know the difference between your product and competitors’. They search for comparisons like “Freddie Mac versus Fannie Mae” and pull information from whatever ranks for those queries.

Strategic approaches that work:

  • Signature terminology for services (own the vocabulary)
  • Direct comparisons with competitors (provide the analysis)
  • Specific superiority claims (back up with data)
  • Use-case specificity (who is this perfect for?)

A nationwide plumbing company could brand its emergency service with unique features and clear definitions. Instead of “24/7 emergency service,” they might create “RapidResponse Plus” with specific guarantees and features that AI tools can reference.

The tools even suggest specific criteria to track and evidence on your product pages. For DeWalt, this meant updating specific tool models that were “being left behind in shootouts.”

Where to Focus Your Content Strategy

The uncomfortable truth is that most content strategies are perfectly optimised for 2016, not 2026.

AI tools have completely different content preferences than traditional search engines. “If it’s just generic information that you’re publishing on your website, these tools can make that stuff up themselves,” Tim points out. They need what they can’t create: first-party data, genuine expertise, and real-world experience.

Content that gets cited follows patterns:

Better.com’s learning centre succeeds because it provides specific, actionable information like detailed home-buying timelines. This isn’t content for content’s sake — it’s genuinely useful information that AI tools can’t generate independently.

The surprising discovery is that “really niche, very specific content can often do really well.” It might not drive massive traffic volumes, but the traffic it does attract is exceptionally high quality.

The citation analysis reveals preferences:

Looking at Better.com’s ChatGPT citations:

  • All top-cited pages are informational, not commercial
  • Content pages outperform product pages
  • Specific, detailed guides beat general overviews

Create content with these characteristics:

  1. First-party statistics — data only you have
  2. Expert opinions — attributed to real people
  3. Process specifics — exact steps and timelines
  4. Case study details — real outcomes with numbers
  5. Niche deep-dives — topics others haven’t covered

The best content comes from inside your business. Interview your customer service team about common questions. Document your internal processes. Share the expertise that sits in your employees’ heads but never makes it to your website.

Better.com’s timeline article works because it answers a specific question with authoritative detail. It’s not trying to rank for “mortgages” — it’s solving a real problem for real users.

When Third-Party Citations Drive Results

Here’s the strategy that makes most marketing teams uncomfortable: you need other websites to talk about you more than you talk about yourself.

These AI tools frequently pull from third-party websites,” Tim reveals. More surprisingly, “they would rather go to someone else and look at what other people are saying about you than to look at what you’re saying about yourself.

This preference for third-party validation isn’t arbitrary — it’s about trust.

The third-party citation ecosystem:

When analysing Better.com’s citations, Bankrate.com emerged as a top source. Bankrate reviews Better.com’s mortgage products and takes an affiliate commission for referrals. This symbiotic relationship benefits both parties and, crucially, provides the third-party validation AI tools seek.

Digital PR becomes non-negotiable.

At Exposure Ninja, our team focuses on:

  • Responding to journalist requests for expert commentary
  • Placing clients in recommendation lists
  • Building relationships with industry publications
  • Creating newsworthy stories that earn coverage

The Reddit reality check:

Reddit, for better or for worse,” tops the citation list for many queries. Users trust peer discussions more than brand messages. You can’t fake this — but you can encourage genuine customers to share experiences.

Strategic third-party approaches by industry:

  • B2B software — Industry analyst reports and comparison sites
  • eCommerce — Affiliate relationships and review platforms
  • Professional services — Trade publications and Wikipedia
  • Consumer products — YouTube reviews and forum discussions

The playbook varies by industry. Financial services might focus on regulatory filings and industry reports. Consumer brands might prioritise influencer reviews and unboxing videos.

HousingWire publishes Better.com’s product updates, which then get cited by AI tools. This isn’t paid placement — it’s genuine news that serves the publication’s audience whilst building Better’s visibility.

Next Steps

Your AI search optimisation journey starts with brutal honesty about where you stand today.

This week:

  • Run your visibility audit using an AI SEO toolkit
  • Identify your top 5 competitors’ AI search performance
  • List 10 specific claims you can make with data backing
  • Find 3 third-party sites already mentioning your brand

Next 30 days:

  • Create comparison content for your top 3 competitors
  • Develop five pieces of ultra-specific, niche content
  • Reach out to 10 relevant publications for coverage
  • Document and publish three internal case studies with metrics

Next 90 days:

  • Build systematic digital PR outreach process
  • Establish monitoring for all platform performance
  • Create quarterly content based on first-party data
  • Develop affiliate or partnership strategies for citations

Tim emphasises the integrated approach: “If you’re going to win in AI search, you need to focus on all of these different pillars.” The amount of focus on each depends on your current strengths and competitive gaps.

Consider the volatility factor. “This AI search stuff can be very volatile. You can see your visibility go up and go down.” Build a robust paid media backbone to maintain consistency whilst you develop organic AI visibility.

The opportunity won’t last forever. “Most companies aren’t even thinking about this as a thing,” noted Tim. “We’re in a little bit of a land grab moment.

Resources Mentioned

Semrush AI SEO Toolkit* — visibility tracking and recommendations

In Conclusion

The shift to AI Search isn’t coming — it’s here, growing at 527% annually and fundamentally changing how customers find products and services.

The five strategies outlined aren’t optional additions to your marketing strategy. They’re the foundation of future visibility. Brands dominating AI search results today are securing positions that will become increasingly defensible as these platforms mature.

The most successful implementations treat this as more than marketing. It’s product development, content strategy, digital PR, and brand positioning working in concert. The recommendations might push you beyond your comfort zone — suggesting product improvements, requiring third-party validation, demanding specificity where you’ve been comfortable with generalities.

But here’s the opportunity: whilst you’re reading this and planning implementation, most of your competitors are still debating whether AI search matters. They’re using ChatGPT daily to research purchases whilst ignoring how their own brands appear.

This gap won’t exist in 12 months. The brands moving now — building comprehensive AI search strategies across all five pillars — are securing tomorrow’s customer acquisition channels today.

Your next move should align with your biggest gap. Behind on brand clarity? Start there. Weak on third-party citations? Build that digital PR engine. Missing specific product comparisons? Create them this week.

The businesses that will dominate aren’t waiting for perfect strategies. They’re implementing, learning, and adapting whilst the opportunity is still wide open.

Watch This Next

As customer search and discovery behaviours continue to change, you’ll likely need to depend upon other traffic and lead generation methods to hit your marketing goals in 2026.

To help you get the maximum return for the most reasonable cost from your paid advertising, we’ve compiled the best paid media strategies for 2026 into a video.


*Disclaimer: Exposure Ninja may get a commission through the marked links above, at no cost to you