Strategic Direction
Set and drive the strategic direction for client accounts, ensuring long-term performance, growth, and alignment with client goals.
Our Account Manager Role
As an Account Manager, you will be the main point of contact for your clients, building strong relationships and ensuring their campaigns deliver measurable results. You’ll collaborate closely with clients, internal teams, and key stakeholders to drive account growth, uncover new opportunities, and contribute to the agency’s overall success.
This role calls for a strategic thinker with excellent communication skills, a proactive problem-solving mindset, and a passion for delivering results.
This is a results-based role and you will be expected to show progress towards the department’s targets.
Our Account Manager’s key focuses will be:
Client Retention: Serve as the primary point of contact for assigned clients, with end-to-end ownership of client satisfaction and overall account performance.
Upselling: Identify and propose opportunities to grow client accounts through upselling and cross-sell of relevant services.
Core Responsibilities
Digital Strategy
Translate client objectives into actionable digital marketing strategies that deliver measurable results across campaigns and channels.
Client Engagement
Lead client calls, consultations, and presentations, providing clear insights, strategic recommendations, and data-driven guidance.
Project Management
Oversee campaign timelines, budgets, and resources to ensure projects are delivered efficiently, on schedule, and meet client expectations.
Cross-Functional Collaboration
Work closely with content, SEO, PPC, and development teams to ensure campaigns are aligned, executed smoothly, and deliver results that meet client objectives.
Mentorship & Support
Mentor and support junior team members through coaching, feedback, and knowledge sharing to strengthen team capabilities.
Industry Knowledge
Stay up to date with digital marketing trends, emerging technologies, and competitive landscape to inform strategies and improve client results.
Reporting
Deliver accurate, timely, and insightful reporting to clients and internal stakeholders, highlighting performance, trends, and opportunities.
Account Manager Role Requirements
Minimum of 3 years’ experience in an Account Manager or equivalent client-facing role, ideally within a digital marketing or creative agency environment.
Professional-level English proficiency, with excellent written and verbal communication skills.
Although the majority of our clients are on UK timezones, we require Account Managers to be available in the evening for US clients. We also require Account Managers to attend in-person events and client meetings.
Ability to clearly communicate complex ideas and performance insights to clients in a simple, accessible way.
Strong analytical capabilities, including confidence interpreting data and translating insights into actionable recommendations.
Strong understanding of digital marketing disciplines, including PPC, SEO, Content, and Web Development.
A positive, proactive, and highly collaborative mindset, with a genuine enthusiasm for teamwork.
Exceptional interpersonal skills, with a genuine enjoyment of building strong relationships with clients and colleagues.
Outstanding organisational and time-management skills, with the ability to manage multiple accounts and priorities simultaneously.
Ability to remain calm under pressure and confidently handle challenging or emotionally charged conversations with clients and internal teams.
Our Benefits Package
Let’s get to the good stuff. We look after our people, and our benefits show it. Here's what you can expect as a Ninja:
Remote Working
Work from anywhere in the UK. No office, no commute. All you need is reliable WiFi.
Flexible Working
Enjoy flexible start and finish times, as long as you meet your core responsibilities. We won Best Flexible Working Policy at the Global Agency Awards 2024.
90 Days Working Abroad
Take your laptop somewhere sunnier and work from anywhere in the world for up to 90 days a year (subject to HR approval).
32 Days Annual Leave + 5 Days Optional Leave
Built into your contract, no negotiating required (inclusive of bank holidays). You can also purchase an additional 5 days of annual leave each year.
Health & Tech Subsidy + Free Eye Tests
An annual £100 contribution toward your health and tech costs, plus we cover your eye test up to £30.
Free Counselling & Financial Advice (EAP)
24/7 confidential support for you and your family via Health Assured/ComPsych. MH counselling, legal guidance, and financial advice, at no cost to you.
Company MacBook Option
Contracted employees get a MacBook Air (or similar), so you have the best tools to work from.
Training Time Provided
Weekly live training sessions plus access to our own Ninja Training platform and external courses.
Early Christmas Pay Day
December pay lands earlier than usual, so you’re not stretched over the holidays.
20 Hours of Paid Volunteering
Time off, fully paid, to support a cause you care about.
Charitable Donation Matching
We match your personal charity donations pound-for-pound, up to £500 per person, funded by 1% of our annual profits.
Annual In-Person Meetups
Get to know the wider team, face-to-face. Plus smaller, regional meetups run on a local basis.
Enhanced Maternity Leave
8 weeks at full pay (better than the standard 90% for the first 6 weeks), followed by SMP.
Enhanced Paternity Leave
8 weeks at full pay, plus the option of 13 weeks unpaid on top — well above the standard 2 weeks at SPP.
Sabbatical Leave & Career Breaks
Available to anyone with 18 months+ continuous service.
Our Values
Obsessed with Impact
We are obsessed with the impact we have on our team, our clients, and the planet. This obsession drives us to create a fantastic work environment that allows our team to deliver their best work.
Relentlessly Proactive
We never rest on our laurels. We are proactive for our team and our clients to ensure that everyone is healthy, happy and can enjoy their work (and the results that they produce).
Enjoy the Journey
Being a Ninja is fun! We create an environment where everyone has the opportunity to do their best work and thrive with excellent support and training.
Our Impact
We’re a B Corp marketing agency and want to make the world a better place. It’s a big dream, but if you ask us, big dreams = big results. We’re obsessed with positive impact and relentlessly proactive about making it happen.
We’re a Certified B Corp!
We couldn’t be prouder to be a Certified B Corporation. We’re one of only 1,000 businesses in the UK to achieve B Corp status, and we’re proud to be among other companies that want to make a difference.
Diversity Makes Us Who We Are
Our diversity makes us stronger, and we take every opportunity to increase and support the diversity of our team. We’re passionate about embracing diversity in our agency and our industry.
Actively Inclusive
We’re an inclusive place to be! We work hard with our committees, initiatives, policies, and day-to-day activities to be a welcoming and inclusive workplace and agency partner.